Today NOC Services have an important role in the business industry specially for small businesses which provide 24×7×365 technical support to their clients. Many organizations have their internal delivery centers and some outsource these services. A network operations center is a combination of the complete IT setup of a company with skilled technicians and administrators to operate it efficiently providing better services and satisfaction to its clients.
The NOCs provide efficacious, cost-effective and secure online server support and monitoring, network monitoring and managed IT support services to large and small scale enterprises. The engineers of these centers are skilled and they proactively scan and monitor the issues coming through various tickets and resolve by providing a complete documented solution before the problem arises. In the monitoring part all the events are monitored continuously on all network devices. It contains remote server monitoring, windows server monitoring, application monitoring and other network devices also. This activity provides important data for troubleshoot the problems.
Outsourcing these NOC Services helps organizations to reduce their operating costs and increase revenues. With this companies are able to easily put their inputs in their core business process and not on their technical issues. By these outsourced support services like network monitoring and online server support they are able to reduce their technical faults before they occur. The network technicians are very efficient and they help by sorting out these issues and providing the company to concentrate on the performance of core business applications. By a report of NASSCOM the total estimated market of Indian RIMS is $100bn and out of this India is going to capture $13-15bn by 2013.
Some enterprises use services and some use software also for monitoring to keep outages of the network. The uptime importance of a network maintains the technology and work time of systems causing the generation of new revenues. Because a company loses a big part of his funds when his network system goes down but with the services of these monitoring centers they get alerts and decrease lost revenues during unanticipated downtime. We can say NOCs play an vital role in increasing efficiency of any business and generate revenue.